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Shipping & Returns
Shipping
We ship all orders within 1–3 business days of purchase. Orders are shipped to the United States and Canada.
Once your order has shipped, you will receive a tracking number via email. Please allow 24 hours for tracking information to update.
Returns & Refunds
All Sales Are Final
Due to the one-of-a-kind nature of our handmade textile art and the age and condition of our vintage and antique items, all sales are final. We do not accept returns or exchanges.
We encourage you to review all product photos, descriptions, and condition notes carefully before purchasing. If you have any questions about a specific item, please contact us before placing your order.
Damaged in Shipping
We take great care in packaging every item. However, if your order arrives damaged due to shipping, we will issue a full refund under the following conditions:
- You must contact us within 48 hours of delivery.
- You must provide clear photographs of both the damaged packaging and the damaged item at the time of receipt.
- Refund requests submitted without photographic evidence cannot be processed.
Once your claim is reviewed and approved, a full refund will be issued to your original payment method.
Contact Us
To report a shipping damage claim, please email us at thimbleandtreasure26@gmail.com.